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FAQ

 

How early should I place my order?

We recommend placing your order 1-2 weeks before your event! However, we can sometimes pull off last minute orders based on our stock and availability - these orders will include a small rush fee.

 

How do I confirm my order? What is your cancellation policy?

You will officially be added to our event calendar once a deposit has been paid! If you need to cancel, the deposit will be returned to you if the cancellation is made at least 48 hours prior to your event.

 

Do we pick up or do you deliver?

For our balloon bouquets and marquees, we offer free pickup in the communities of 92129 and 92131 or delivery for a fee, depending on zip code.


For our balloon columns, arches, and garlands, we deliver and install the balloons at the venue. Some of these arrangements also require a teardown fee, as we return to the venue to pick up our bases and frames. 

 

How long does it take to set up balloons?

Depending on the scope of the order, we usually take 1-2 hours to install - please plan for this so that we can be ready by the time your event starts! We bring most of our balloons already blown up to your venue so we focus on hanging them and adding finishing touches.

 

How long do the balloons last?

Our balloons can last all day outdoors and up to a few weeks indoors. Most of our designs are air-filled, so helium float time is not an issue!

 

What is the best way to store my balloons?

Keep your balloons away from heat, direct sunlight, and grass!


In the summer months (or even all year around in sunny San Diego), we recommend staying away from dark colors when installing outdoors, as these balloons are more likely to oxidize and pop.

 

What happens if the balloons pop or deflate?

Balloons pop - it’s just what they do :) It is our company policy that we fix pops while we are at the venue. Once we leave, it is the client’s responsibility to store the balloons properly and be understanding of the nature of balloons.